Effective Date: [29/08/2025]

The Pilates Groove (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or Pilates services.

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1. Information We Collect

We may collect the following types of information:
• Personal details: name, email address, phone number, address.

• We use contact information when a person contacts us through this website and/or becomes a client, in order to communicate with them about Pilates classes, updates and information. All contact details will be kept confidential and secure for 7 years, before being deleted.

• Health information: relevant details you provide (e.g., injuries, medical conditions, pregnancy status) to ensure safe participation in Pilates.
• Website usage data: IP address, browser type, pages visited, time spent on our site.
• Cookies and tracking technologies: to improve user experience and analyse site traffic.

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2. How We Use Your Information

We use your information for the following purposes:
• To deliver our Pilates classes and services safely and effectively.
• To contact you with class updates, bookings, or relevant information (with your consent).
• To personalise your website experience and improve our services.
• To comply with legal or regulatory obligations.

We will never sell your data to third parties.

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3. Health Information

As Pilates involves physical activity, we collect health information to ensure your safety. This information is used only by qualified instructors and will be kept strictly confidential. You may update or withdraw this information at any time by contacting us.

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4. Cookies & Tracking

We use cookies and similar technologies to:
• Remember your preferences.
• Analyse website traffic.
• Improve performance and security.

You can manage or disable cookies through your browser settings, but some features of the site may not function properly.

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5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Health information is stored securely and only accessible to staff who need it.

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6. Children’s Privacy

Our services and website are not directed at children under 16. We do not knowingly collect information from anyone under this age. If you believe we have collected data from a child, please contact us immediately.

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7. Your Rights

Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Request data portability.

To exercise these rights, contact us using the details below.

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8. Third-Party Services

We may use trusted third-party services (e.g., booking platforms, payment providers, website analytics) to support our business. These providers are bound by confidentiality and data protection obligations.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review it periodically.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

The Pilates Groove
thepilatesgroove@gmail.com
07394 461 313